Terms Of 14 Day 'Cooling Off' Period Cancellations

As a HB Technologies Ltd customer have the right under the Distance Selling Regulations to cancel at any time within a 14 working day cancellation period which starts from the date of the goods being delivered. This must be done by notifying this intention to HB Technologies Ltd in writing by emailing enquiries@telephoneservicecentre.com or by calling 0800 980 8999.

We are happy to refund or exchange an item, however you will be responsible for returning the goods including all accessories to us at your own cost unless otherwise stated.

Terms Of 12 Month Warranty (Excludes Batteries & Consumables)

If the fault has developed within 30 days of delivery please notify us at enquiries@telephoneservicecentre.com we will offer a refund, including original postage costs (not return postage costs) or a replacement product once the original product has been returned to the HB Technologies Ltd team for assessment and verification of the fault.

If the fault develops after 30 days but within the 12 month warranty period please contact us via enquiries@telephoneservicecentre.com or call on 0800 980 8999 and we will repair or replace it once the original product has been returned to the HB Technologies team for assessment and verification of the serial number and suspected fault.

Please note that if a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

All our refurbished phones are supplied with batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved. Batteries are a consumable item and may need to be replaced within the lifetime of the product.

Please note the 12 month warranty does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, usage abroad or any attempt at adjustment or repair other than through HB Technologies Ltd and is only valid on products used in the UK and Ireland as intended by the manufacturer.